Responsible Gaming at sono101
Gambling is entertainment. At sono101 we are committed to keeping it that way for every player in Bangladesh. This page outlines the tools, policies, and resources available to help you stay in control — including deposit limits, session time-outs, self-exclusion, and how to reach support if gambling starts to feel like more than a game.
sono101 employs robust KYC checks to ensure all registered players are aged 18 or above. Any account found to belong to a minor is immediately closed and all funds returned to the deposit source. Protecting young people is non-negotiable.
Set a hard cap on how much you deposit in any given day, week, or calendar month. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately and can only be reduced, not increased, without a mandatory cooling-off period.
If you feel gambling is getting out of hand, sono101's self-exclusion tool lets you close access to your account for a defined period — from 30 days up to five years, or permanently. During exclusion, your account is locked, marketing is suspended, and re-registration is blocked.
Set a maximum session duration so that sono101 automatically logs you out after your chosen time is up. Reality-check pop-ups at configurable intervals remind you how long you have been playing and prompt you to review whether you wish to continue.
Our platform monitors play patterns — including sudden increases in bet frequency, rapid loss chasing, and irregular deposit behaviour — and may proactively reach out to players showing signs of distress, offering support and information about available tools.
sono101's support team is available around the clock to discuss any concerns about your gambling. Whether you want to activate a limit, apply for self-exclusion, or simply talk to someone, our team can assist — contact us at support@sono101.
1. Age Restriction Policy
sono101 enforces a strict minimum age of 18 for all registered players. This is not merely a legal formality — it is a fundamental commitment to protecting young people from the potential harms associated with gambling.
During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. sono101 conducts Know Your Customer (KYC) verification checks that include date-of-birth validation against government-issued identity documents such as the Bangladesh National Identity Card (NID), passport, or driving licence.
Where our systems flag a potential age concern — for example, inconsistencies between declared and verified date of birth — the affected account is immediately suspended pending further verification. If verification confirms that the account holder is under 18, the account is permanently closed, all deposits are returned, and any winnings are forfeited in full.
For parents and guardians: If you believe a minor in your household may be accessing sono101, please contact our support team immediately. We take such reports seriously and will act without delay. We also recommend using parental control software to restrict access to online gambling platforms across all devices in your home.
2. Understanding Problem Gambling
For the vast majority of players, betting on cricket, exploring slots, or playing live casino games at sono101 is an enjoyable leisure activity. However, for some individuals, gambling can become problematic — and it is important to recognise the difference between recreational and harmful gambling behaviour.
Recreational gambling is characterised by playing within a pre-set budget, treating losses as the cost of entertainment, taking regular breaks, and maintaining a healthy balance between gambling and other life activities. Problem gambling, by contrast, involves chasing losses, gambling with money needed for essential expenses, hiding gambling from family and friends, or feeling unable to stop even when you want to.
Problem gambling does not always look obvious. It can develop gradually and affect people from all walks of life. Awareness of the early warning signs is the most effective first line of defence.
sono101 is committed to promoting responsible gambling across Bangladesh. We believe that informed players make better decisions, and that transparency about the risks of gambling is an essential part of operating a trustworthy platform. Every player should approach gambling with a clear understanding that outcomes are determined by chance, that the house always holds a mathematical edge, and that there is no reliable system or strategy that guarantees a profit over time.
If you or someone you know is experiencing difficulties related to gambling, the first step is recognising that a problem exists. sono101's responsible gaming tools and support team are here to help at every stage of that process.
3. Self-Assessment Checklist
The questions below are designed to help you reflect honestly on your gambling habits. If you answer "yes" to several of these questions, it may be a sign that your gambling is becoming problematic, and we encourage you to make use of the tools and resources described further down this page.
- Do you spend more money or time gambling than you originally intended?
- Have you tried to cut back on gambling but found it difficult or impossible to do so?
- Do you find yourself thinking about gambling frequently when you are not playing?
- Do you gamble to escape stress, anxiety, or difficult emotions, rather than for fun?
- Have you chased losses — that is, continued gambling in an attempt to recover money you have lost?
- Have you hidden your gambling activity from family members or close friends?
- Have you borrowed money, sold possessions, or used savings intended for bills to fund gambling?
- Has gambling caused arguments, tension, or damage in your relationships with family or friends?
- Have you neglected work, study, or family responsibilities because of gambling?
- Do you feel restless, irritable, or anxious when you are unable to gamble?
- Have you gambled with money that was intended for rent, food, utilities, or other essential expenses?
- After losing, do you feel a strong urge to return as quickly as possible to win back what you lost?
4. Player Protection Tools
sono101 provides a comprehensive suite of player protection tools that you can activate at any time, directly within your account settings or by contacting the support team. These tools are free to use, take effect quickly, and are designed to give you genuine, meaningful control over your gambling activity.
All of the tools described below are available to every registered player on sono101, regardless of account history or status. You do not need to provide a reason to use any of them. There is no waiting period to activate a protective measure — restrictions take effect immediately upon confirmation. However, as a safeguard, limits can only be reduced instantly; increases to existing limits require a minimum cooling-off period before taking effect, ensuring that a moment's impulse cannot override a protective decision you made earlier.
Set a maximum deposit amount per day, per week, or per calendar month. Once the limit is reached, further deposits are blocked until the period resets. You can lower your limit instantly; raising it requires a 72-hour review period.
Set a cap on the total net losses you are prepared to accept over a defined period. When your loss limit is reached, your account is automatically restricted from placing further bets until the period expires.
Define the maximum duration of a single gambling session. When your time is up, sono101 will automatically log you out. You can also enable reality-check pop-ups at 15, 30, or 60-minute intervals to keep track of how long you have been playing.
Take a short break from gambling without committing to full self-exclusion. Cool-off periods of 24 hours, 48 hours, or 7 days are available. During a cool-off period, login access is suspended and all marketing is paused.
5. Self-Exclusion Programme
Self-exclusion is sono101's most powerful responsible gaming tool. It allows you to voluntarily close your account for a defined period — or permanently — when you feel that gambling is causing harm to yourself or those around you.
When a self-exclusion is activated, your sono101 account is locked immediately. You will not be able to log in, place bets, access casino games, or make deposits for the full duration of your chosen exclusion period. All promotional communications from sono101 — including email newsletters, bonus notifications, and SMS alerts — are suspended for the duration of the exclusion. Any pending withdrawal at the time of exclusion will be processed and returned to your nominated payment method (bKash, Nagad, Rocket, or bank account as applicable).
sono101 will make every reasonable effort to prevent re-registration during an active self-exclusion period. If you attempt to create a new account during an exclusion and sono101 becomes aware that the new account belongs to a self-excluded player, the new account will be immediately closed. We take this obligation seriously and do not treat it as optional.
Available Self-Exclusion Periods
How to Apply for Self-Exclusion
Access your account settings via the account menu after signing in. Navigate to the "Responsible Gaming" or "Player Safety" section of your account dashboard.
Choose from the available exclusion periods listed above. If you are unsure, the support team can help you decide which period is most appropriate for your situation.
Confirm your selection. Your exclusion takes effect immediately upon confirmation. You will receive an email acknowledgement confirming the start date and duration of your exclusion.
If you have difficulty accessing your account settings or prefer to apply for self-exclusion by contacting us directly, email support@sono101 with the subject line "Self-Exclusion Request" and our team will process your request promptly.
6. Deposit & Loss Limits
Setting financial limits is one of the simplest and most effective ways to ensure that your gambling stays within a budget you are comfortable with. sono101 strongly encourages all players to set deposit and loss limits when they first register, before any gambling activity takes place.
Deposit limits on sono101 can be configured as a daily, weekly, or monthly maximum. For example, a player might set a weekly deposit limit of ৳5,000, meaning that across any seven-day rolling period, no more than ৳5,000 can be added to their account regardless of how many individual transactions are attempted. Once the limit is reached, all further deposit attempts are declined until the period resets.
Loss limits work similarly but track your net losses across a defined period rather than the total amount deposited. If you set a monthly loss limit of ৳8,000, your ability to place bets will be suspended as soon as your cumulative net loss for that calendar month reaches that threshold. This is particularly useful for players who fund their accounts in smaller increments but want to cap their total exposure over time.
Reducing a limit is instant and permanent for that period. If you lower your weekly deposit limit from ৳10,000 to ৳3,000, the new lower limit applies immediately and cannot be reversed until a minimum cooling-off period has elapsed — typically 72 hours for deposit limit increases and seven days for loss limit increases. This asymmetry is intentional: it ensures that protective decisions you make when you are thinking clearly cannot be undone in moments of impulsive play.
To set or modify your deposit or loss limits, log in to your account and navigate to the Responsible Gaming section of your account settings. If you require assistance, the support team can guide you through the process or apply limits on your behalf upon request.
7. Time-Out & Session Controls
Time-out features and session controls give you direct authority over how long you spend on sono101 in any single sitting, helping prevent the kind of extended unbroken play that research consistently links to problem gambling behaviour.
sono101's session time limit tool allows you to specify the maximum duration of any single gambling session — for instance, 30 minutes, one hour, or two hours. When your chosen session duration is reached, the platform will automatically log you out. You will not be able to log back in and resume gambling until a minimum break period has elapsed, giving you time to step away, assess your position, and decide calmly whether you wish to continue.
Reality-check notifications are a complementary feature that operates alongside session limits. When enabled, a pop-up message appears on your screen at regular intervals — every 15 minutes, 30 minutes, or 60 minutes, depending on your preference — displaying how long your current session has been running and summarising your net position for the session. You can choose to continue or to stop at that point. These prompts are intentionally brief and non-intrusive, but they serve as a regular, neutral reminder that time has passed and money has been wagered.
For players who want a complete break without the permanence of self-exclusion, a cool-off period allows you to suspend your account for a short period — from 24 hours up to 7 days — at any time. During a cool-off, your account is inaccessible and all marketing is paused. Cool-offs are activated immediately and cannot be reversed early under any circumstances, including by contacting support.
All time-based controls are available in your account settings under the Responsible Gaming section. sono101 recommends reviewing these settings periodically — particularly after significant wins or losses, or during stressful periods in your personal or professional life — to ensure they remain appropriate for your current circumstances.
8. Getting Help & Support
If you feel that gambling is becoming a problem — for you or for someone you care about — it is important to reach out. You do not need to have hit rock bottom to deserve support. Asking for help early is a sign of strength, and sono101 is here to assist you at every step.
Problem gambling affects people from all backgrounds and walks of life. It is a recognised condition, not a personal failure. Effective support is available, and recovery is possible with the right help and tools in place.
sono101's support team is available 24 hours a day, seven days a week. You can reach us by email at support@sono101 with the subject line "Responsible Gaming Support". We will respond promptly, treat your communication with complete confidentiality, and connect you with the most appropriate tools or resources for your situation. There is no judgement — our sole concern is your wellbeing.
When you contact us about a responsible gaming concern, our team can immediately: activate a deposit or loss limit on your account; apply a cool-off period or session time limits; initiate a self-exclusion request on your behalf; provide information about external support organisations; or arrange for a temporary account freeze while you consider your options. You do not need to have all the answers before reaching out — simply starting the conversation is enough.
sono101 also encourages players who are concerned about a family member's gambling to get in touch. While we are unable to discuss the details of another person's account due to data protection obligations, we can provide guidance on how to approach conversations about problem gambling and what resources may be available to support affected families in Bangladesh.
Remember: gambling is meant to be an enjoyable pastime, not a source of financial stress or emotional harm. The tools and support described on this page exist because sono101 believes that player welfare is inseparable from a trustworthy platform. Use them freely, use them early, and know that asking for help is always the right decision.
Play Smart. Stay in Control.
When you are ready to enjoy sono101 responsibly, explore cricket betting, slots, and live casino games — all in a safe environment built around your wellbeing.
18+ For adults aged 18 and above only. Gambling can be addictive — please play responsibly and within your means.